RENAANA s.r.o. Terms and Conditions

I. Basic  provisions

The following terms and conditions apply to purchases in the online store (e-shop) available at www.renaana.com and define the rights and obligations of the seller (supplier, operator) and buyer (customer).

In the case of consumers, the buyer confirms that he has read the "Instructions to the buyer - the consumer about the right to withdraw from the contract concluded by distance" and the withdrawal form.

Seller (supplier) and operator of the website www.renaana.com, RENAANA s.r.o., ID: 09636820, Rybná 716/24, 110 00 in the Commercial Register as C 339089 / MSPH Municipal Court in Prague   Telephone numbers as well as more detailed and regularly updated contact information can be found in the "Contact" section on the above-mentioned website of the seller.

All contractual relations between the seller and the buyer are governed by the applicable law of the Czech Republic.

If the contracting party (buyer) is a consumer, the relations are governed by these terms and conditions not regulated by the relevant provisions of Act No. 8 of the Civil Code, as amended (hereinafter "oz"), including provisions on obligations under contracts concluded with the consumer (§ 1810 oz and 634/1992 Coll., on consumer protection, as amended. 

If the contracting party (buyer) is an entrepreneur, the relations are governed by these terms and conditions not regulated by the relevant provisions of Act No. 8 of the Civil Code, as amended (hereinafter also referred to as "Act"). The provisions of these terms and conditions, where the buyer is identified as a consumer or marked with the title of the relevant part so that they apply only to the buyer - consumer, do not apply to relationships where the contract (buyer) is an entrepreneur.

If a framework written purchase agreement has been concluded between the buyer and the seller, the electronic order is considered to be a draft purchase agreement according to the framework purchase agreement and the subsequently concluded partial purchase agreement specifies and concretizes this framework purchase agreement; the provisions in the contract take precedence over these terms and conditions.

II. Definition of some terms

The seller (supplier) is RENAANA s.r.o., as specified in Article I of the Terms and Conditions. When concluding and fulfilling the contract, the seller has one business, ie business activity.

The buyer - entrepreneur is a person who acts in the conclusion and performance of the contract in the course of their business or other entrepreneurial activity or in the independent performance of their profession.

The buyer - consumer (hereinafter also referred to as "consumer") is a person who, in concluding and performing a contract, acts outside the scope of their business or other professional activity or outside the scope of independent performance of their profession.

A consumer contract is a purchase contract, a contract for work, or another contract if the contracting parties are the consumer on the one hand and the seller (supplier) on the other.

Means of distance communication are means of communication that allow the conclusion of a contract without the simultaneous physical presence of the parties and distance communication means in particular the public communication network Internet, through which the available online store (e-shop) located at www.renaana.com, further also unaddressed print, addressed print, type letter, advertising in print with order form, catalog, tele operator, telephone without (human) operator (automatic calling device, audiotext), radio, videophone (telephone with screen), videotext (micropo screen) , electronic mail, fax machine, television (television purchase, teleshopping).

III. A conclusion of the contract

The buyer’s order is a draft purchase agreement (offer). The condition for the validity of the electronic order is the proper completion of all prescribed data and requirements.

Formal automated confirmation of the consumer’s order by the seller (according to § 1827 par. 1 of the Act) is not an acceptance of the draft contract by the seller.

The purchase contract is created by a binding confirmation of the order (acceptance of the offer) by the seller.  In the event that the purchase contract does not arise due to the reason under the previous sentence, the purchase contract is created by the delivery of the goods.

Depending on the nature of the trade (quantity of goods, price, transport costs, etc.), the seller is entitled to request authorization from the buyer in a suitable manner, eg. by telephone or in writing. If the buyer refuses to perform the authorization or does not perform it without undue delay, the order is considered invalid and the contract is not concluded.

The individual steps of a technical nature that lead to the conclusion of the contract are clear from the ordering process and the buyer has the opportunity to check the entered data and confirm any errors before confirming (submitting) the order.

The order can be made and the contract concluded in the Czech language.

The concluded contract will be stored on the server of the seller or third parties who provide this service for the seller; the seller shall make the consumer available on request.

The buyer’s costs for the use of means of distance communication do not differ from the basic rate - costs according to the conditions of the buyer’s operator; sell no additional fees.

These terms and conditions are published on the seller’s website www.renaana.com; their archiving as well as reproduction by the buyer is possible.

IV. Withdrawal of the draft contract ("order cancellation") and withdrawal from the contract

The buyer can cancel the order made (ie. cancel the proposal to conclude the contract) until the binding confirmation of the order (acceptance of the proposal by the seller).

The right of the seller not to accept the buyer’s order is reserved, if the goods in question have ceased to be manufactured, delivered or to the supplier from whom the seller takes the goods.  For the same reasons, the seller may withdraw from the contract if the contract has already been concluded, if he does not accept the proposal to amend the contract consisting in the delivery of other goods or price increase.

Furthermore, the seller reserves the right not to accept the buyer’s order if the price, description, parameters or form (image) of the goods appeared in the goods catalogue on the seller’s website, and such error was or must have been obvious to the average buyer, especially other information about the goods by the seller.  For the same reasons, the seller may withdraw from the contract, if the contract has already been concluded, after they will not accept a proposal to amend the contract consisting in stating the correct price, description, parameters or form (image) of the goods.

In accordance with § 1829 of the Act, the consumer has the right to withdraw the reason from the contract concluded when using means of distance communication (ie by distance) and without any sanction within 14 days of receipt of the goods.

Except in cases where withdrawal from the contract is expressly agreed, the consumer may not withdraw from contracts concluded when using distance communication:

on the supply of goods which have been adapted to the wishes of the consumer or to their person,

on the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery,

repair or maintenance carried out at a place designated by the consumer at their request; however, this does not apply in the case of subsequent execution of other than required parts or delivery of spare parts other than those requested,

• on the delivery of goods in a closed package which the consumer has removed from the package and for hygienic reasons it is not possible to return,
• on the delivery of an audio or video recording or a computer program, if it has violated their original packaging,
• on the supply of newspapers, periodicals or magazines,
• on the delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiration of the contract and the seller informed the consumer before concluding the contract that in such a case they have no right to withdraw from the contract.

The conditions and procedures for exercising the consumer’s right to withdraw from the contract concluded using means of distance communication are as follows: "Instructions to the buyer - the consumer about the right to withdraw from the contract by distance", which is enough on the seller’s website your e-shop):

It is necessary to make a statement of intent towards the seller, which will express the consumer’s decision to withdraw from the specifically specified contract. To do this, the consumer can use the form for withdrawal from the contract, which the consumer has the opportunity to get acquainted with before the conclusion of the contract and which is available on the website of the seller website of your e-shop.

The consumer’s withdrawal from the contract must be sent to the seller no later than the last day of the period.

If the consumer withdraws from the contract, sends or hands over to the seller without undue delay, no later than fourteen days after withdrawal from the contract, the seller returns to him without undue delay, no later than fourteen days from withdrawal from the contract, all cash delivery costs, which he received from him under the contract, in the same way.  The seller will return the money received to the consumer to others if the consumer has agreed and if they do not incur additional costs.

If the consumer has chosen a method other than the cheapest method of delivery of goods offered by the trader, the seller shall reimburse the consumer for the cost of delivery of goods corresponding to the cheapest method of delivery of goods offered.

In the case of a contract concluded by means of distance communication, the consumer shall bear the cost of returning the goods even if they cannot be returned by ordinary mail by their nature.

If the consumer withdraws from the purchase contract, the seller is not obliged to return the received funds to the consumer before the consumer proves that the goods were sent to the seller.

V. Price and payment terms

The seller reserves the right to change prices without prior notice.

If the valid price of the goods is the same or lower than the price stated in the buyer’s order, the goods are delivered to the buyer at the price stated in the order.

If the valid price of the goods is higher than the price stated in the buyer’s order, the seller informs the buyer of this fact without undue sales and may accept the new price or refuse delivery of the goods.

The seller is entitled to require the buyer to pay in advance ("deposit") before delivery of the goods, in the amount of up to 100% of the price of the goods, inclusive.

The current accepted methods of payment are listed in the order form when entering data for ordering goods; the seller accepts pl at the store, by transfer from the buyer’s account to the seller’s account, payment on delivery - in cash upon delivery of the goods.  Payment for payment by transfer from the buyer’s bank account for sending the payment, the seller does not charge special fees for this method of payment. When paying by cash on delivery, the fee for this service is the current price list of the transport company.

Acceptance of the goods by the buyer is in principle only possible after full payment; otherwise the seller reserves the right of ownership of the goods up to the full price.

The price of the goods does not include the price of transport (postage, cash on delivery, etc.), the buyer chooses the method of transport based on his choice in the order form.

The price of the goods does not include the price for the installation of the goods (professional assembly, etc.).

VI.Terms of delivery

Depending on the operating capacity and availability of the goods, the delivery time is usually within seven working days from the creation of the purchase contract (binding order confirmation by the seller). If the goods are delivered by means of a transport service, three working days must be added to this period.

The delivery period shall be extended in proportion to the circumstances if the delay is caused by force majeure or circumstances beyond the seller’s control; if it is not able to supply resp. to hand over the goods for transport to the transport service within eight weeks, the contract is canceled at the beginning and without undue delay returns to the seller the funds provided for the order in question.

If the goods are not in stock, depending on the type of product, the delivery date of the goods ranges between three and eight weeks. Therefore, if it is an order for the buyer, when he may not be interested in delivering the goods later than within a maximum of ten days, it is necessary for him to communicate this simultaneously with the order for the seller, then within seven days this term unacceptable to the buyer, the seller will offer another comparable product. If the buyer is not interested in any of the performance in the previous sentence, they are entitled to cancel the order or contract.

If the seller is to send the thing, he hands it over to the buyer by handing it over to the first carrier for transport for the buyer and allows the buyer to exercise the rights of the contract against the carrier.

If the buyer is a consumer, the provisions of the previous sentence shall apply only if the carrier has designated the buyer without being offered an offer by the seller, the item shall be handed over to the buyer when the carrier hands it over to him.

The place of delivery is determined by the buyer by their choice in the order form.

The transport of goods (method of delivery) is provided by the seller based on the choice of the buyer in the order form, through shipping s The current amount of fees is governed by the price list issued by the above transport services.

If the buyer has chosen personal collection at the seller’s store, he is obliged to take over the goods there.

The delivery does not include the installation (professional assembly, etc.) of the goods, unless otherwise agreed with the buyer.

The consignment with the goods also contains a tax document (invoice).

The buyer is obliged to properly take over the goods from the carrier.  However, if it finds defects, especially broken packaging, a smaller number of packages, etc., I recommend not to accept the goods from the carrier and report the reasons to the carrier. If the buyer accepts the shipment despite the above defects, he is obliged to immediately notify the carrier.

In the case of the buyer - entrepreneur, the buyer is obliged to inspect the goods as soon as possible after the risk of damage to property and the properties and quantity.

VII. Seller’s liability for defects and warranty conditions

If the buyer is an entrepreneur:

The thing has defects if the goods are not in the agreed quantity, quality and design. If the quality and design are not agreed, the seller shall perform in quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose.

The right of the buyer from defective performance is based on the defect that the thing has when the risk of damage passes to the buyer, even if it manifests itself later. The buyer’s right to a later defect caused by the seller in breach of his obligation.

The seller’s obligations under the quality guarantee, if any, are not affected.

In the event of early performance, the seller may eliminate the defects within the time specified for delivery of the item.

The risk of damage passes to the buyer by taking over the item. It has the same effect if the buyer does not take over the thing, even though the seller has allowed them to handle it.

If the buyer is to take over the thing from a third party, the risk of damage passes to him at the moment when he could handle the thing, but not earlier than at the time of determining the performance.

If the seller hands over the goods to the buyer for transport to the buyer at the place specified in the purchase contract, the risk of damage passes to the buyer by handing over at this place and, if no place has been agreed, by handing over to the first carrier for transport to the destination.

If the item is already transported at the conclusion of the contract, the risk of damage to the item passes to the buyer by handing over the item to the first carrier.  The seller all occurred before the conclusion of the contract, and the seller knew about it, or due to the circumstances should have known about it.

Damage to the goods, incurred after the transfer of the risk of damage to the goods to the buyer, does not affect his obligation to pay the purchase price, unless the seller violates its obligation.

The buyer’s rights from defective performance are not affected if the defect was caused by the use of things that the buyer handed over to the seller. This does not apply if the seller proves the unsuitability of the handed over to the buyer in time and the buyer insisted on its use, or if he proves that he could not find out the unsuitability of the handed over even with care. If the defect of the thing was caused by the seller’s procedure according to the designs, samples or documents provided by the buyer, this shall apply similarly.

The buyer has no rights from defective performance, if it is a defect, which he had to know with the usual attention when concluding the contract.

The buyer will inspect the item as soon as possible after the risk of damage to the item has passed and will be convinced of its properties and quantity.

If the seller sends the item, the buyer may postpone the inspection until the item is delivered to its destination.

If the item is routed to another destination during transport, or sent to the buyer without the opportunity to inspect the item, and the seller knew or must have known in the contract about the possibility of such a change of destination or such further dispatch, the buyer may postpone the inspection until transported to a new destination.

If the defective performance is a material breach of contract, the buyer has the right:

• to eliminate the defect by delivering a new item without a defect or by delivering a missing item,

• to a reasonable discount from the purchase price, or
• withdraw from the contract.

The buyer shall inform the seller which right they have chosen, upon notification of the defect, or without undue delay after notification of the defect.  They cannot change the choice made without the consent of the seller; this does not apply if the buyer has requested the repair of a defect which proves to be irreparable.  If the seller does not eliminate the defects within the time limit or if he notifies the buyer that he will not eliminate the defects, the buyer may request a reasonable discount from the purchase price instead of removing the defect, or they may withdraw.

If the buyer does not choose their right in time, they have the rights as if the defective performance was a minor breach of contract.

If the defective performance is an insignificant breach of contract, the buyer has the right to eliminate the defect or to a reasonable discount on the purchase price.

Until the buyer exercises the right to a discount on the purchase price or withdraws from the contract, the seller may deliver what is missing or remove a legal defect, the seller may remove at his option by repairing the item or delivering a new item; the choice must not impose disproportionate costs on the buyer.

If the seller does not remove the defect in time or refuses to eliminate the defect, the buyer may request a discount on the purchase price, or may withdraw from the contract. The buyer cannot change the choice without the consent of the seller.

Until the defect is eliminated, the buyer does not have to pay part of the purchase price by an estimate reasonably corresponding to his right to a discount.

When delivering a new item, the buyer returns the item originally delivered to the seller at his expense.

The buyer cannot withdraw from the contract or demand delivery of a new item if they cannot return the item in the condition in which they received it. This does not apply,

• if the condition has changed as a result of an inspection in order to detect a defect in the item,
• if the buyer used the item before the discovery of the defect,
• if the buyer has not caused the impossibility of returning the thing in an unaltered state by act or omission, or
• if the buyer sold the item before the discovery of the defect, if they consumed it, or if they changed the item in normal use; if this has happened only in part, they shall return to the seller what they may still return and give the seller compensation up to the amount in which they benefited from the use of the thing.

If the buyer does not report the defect in time, he loses the right to withdraw from the contract.

If the buyer did not report the defect without undue delay after being able to find it in a timely inspection and with sufficient care, the court shall be entitled to the defect in full. the buyer could find out, with sufficient care, no later than two years after handing over the thing.

If the seller has provided the buyer with a quality guarantee, the rights and obligations of the parties are governed by the following provisions:

As a guarantee of quality, the seller undertakes that the item will be suitable for use for the usual purpose for a certain period of time or that it will retain the usual property to be provided for an individual part of the item.

If the contract and the warranty statement specify different warranty periods, the longest period shall apply.  However, if the parties agree on a different warranty period than the same as the useful life, the agreement of the parties takes precedence.

The warranty period runs from the delivery of the item to the buyer; if the item has been sent under the contract, it runs from the time the item reaches its destination. If the purchased item is listed by someone other than the seller, the warranty period runs from the date of putting the item into operation, if the buyer ordered the commissioning no later than three tons of receipt of the item and properly and timely provided the necessary cooperation to perform the service.

If the buyer is a consumer:

If the buyer is a consumer, in addition to the above provisions on the seller’s liability for defects and warranty conditions, the following provisions also apply, which apply preferentially:

The seller responds to the buyer - the consumer that the item has no defects upon receipt. In particular, the seller responds to the buyer that at the time the buyer’s thing

• has the characteristics which the parties have agreed and, in the absence of an agreement, such characteristics as those described by the seller or the manufacturer or by the buyer with regard to the nature of the goods and on the basis of the advertising made by them,
• the thing is suitable for the purpose stated by the seller for its use or for which a thing of this kind is usually used,
• the item corresponds in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample
• is an item in an appropriate quantity, measure or weight, and
• the matter complies with the requirements of the legislation.

If the defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt.

Rights of the buyer - consumer from defective performance

The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt

If, in accordance with other legislation, the period of use is indicated on the item sold, on its packaging, in the instructions attached to the item or in an advertisement, the provisions on the quality guarantee shall apply.

If the buyer so requests, the seller shall confirm to them in writing the extent and duration of their obligations in the event of a defective product, they shall be fully liable for the defective performance at least to the extent that the obligations of the defective performance of the manufacturer persist. In the confirmation, they shall also state their name, identification data, or other data necessary to establish their identity.  If necessary, the seller shall explain in a clear statement the content, scope, conditions and duration of his liability and the manner in which the rights arising therefrom may be exercised. In the confirmation, the seller also states the buyer, which are tied to the purchase of the item, are not affected. Failure to comply with these obligations does not affect the validity of the certificate.  If the nature of the confirmation does not prevent this from being replaced by a proof of purchase containing the stated data.

The provision according to which the buyer is entitled to exercise the right to a defect which occurs in the consumer goods within twenty-four months from receipt,

• in the case of an item sold at a lower price for a defect for which a lower price was agreed,
• wear and tear caused by its normal use,
• in the case of a used item, for a defect corresponding to the degree of use or wear and tear that the item had when taken over by the buyer, or
• if it follows from the nature of the matter.

If the item does not have the specified characteristics, the buyer may also request the delivery of a new item without defects, if this is not disproportionate due to the nature of the defect, but only concerns a part of the item, the buyer may only request replacement of the part; if this is not possible, they may withdraw from the contract. However, this is due to disproportionate, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.

The buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if he cannot use the item properly for repeated repairs or for a larger number of defects. In this case, the buyer has the right to withdraw from the contract.

If the buyer does not withdraw from the contract or if he does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, they may request a reasonable discount. The buyer is entitled to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part n as well as if the seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause considerable difficulties for the consumer.

The right of defective performance does not belong to the buyer, if the buyer knew before taking over the thing that the thing has a defect, or if the buyer himself causes the defect.

If the item has a defect from which the seller is obliged, and if the item is sold at a lower price or used item, the buyer has a reasonable discount instead of the right to exchange.

Defective situation rights apply to the seller from whom the item was purchased. However, if the confirmation of the extent and duration of his defective performance obligations (or the content, scope, conditions and duration of liability, as well as the manner in which the rights arising from liability for defects can be exercised, the person designated for repair, who is at the place of the seller or at the place closer to the buyer, the buyer shall exercise the right of repair to the person who is designated for repairs. The person thus designated for repair shall carry out the repair within the period agreed between the seller and the buyer when purchasing the item.

If the buyer exercises the right from the defective performance, the other party will confirm to them in writing when they exercised the right, as well as the execution of the repair and the period of its duration.

A defect caused by unprofessional assembly or other unprofessional commissioning of the item will be considered a defect of the item if this assembly of the operation was agreed in the purchase contract and was performed by the seller or another person under the responsibility of the seller.  This also applies to the case or other commissioning of the item by the buyer and the defect arose on the basis of incorrect instructions given in the installation or operating instructions.

VIII. Reclamation

The buyer will inspect the item as soon as possible after the risk of damage to the item has passed and will be convinced of its properties and quantity.

If the buyer did not report the defect without undue delay after being able to find it in a timely inspection and with sufficient care, the court shall be entitled to the defect in full. the buyer could find out, with sufficient care, no later than two years after handing over the thing.

However, if the buyer is a consumer, they are entitled to exercise the right to a defect that occurs in the consumer goods within twenty-four months of receipt mentioned above in the provisions on the seller’s liability for defects and warranty conditions.

Except in cases where another person is designated to carry out the repair (i.e. if in the confirmation of the rights of the buyer - the consumer according to § 2166 oz  states the designated for repair, which is closer to the place of the seller or the place for the buyer, then the buyer shall exercise the right for repair by the person who determines the repair in this way), the seller is obliged to accept a complaint in any establishment in which the acceptance of a complaint is possible with regard to the range of services provided, or in the registered office or place of business.

Buyers are advised to make a complaint first by e-mail according to the contacts at www.renaana.com.

The seller will issue a written confirmation to the buyer about when the consumer exercised the right, what is the content of the complaint and what method of handling the complaint requires; and a confirmation of the date and manner of handling the complaint, including a confirmation of the repair and its duration, or a written justification for rejecting the complaint.

Other persons designated to carry out the repair have the same obligation.

The seller or an employee authorized by them will decide on the complaint of the buyer - consumer immediately, in complex cases within three working days. It does not include the time appropriate to the type of product or service needed for a professional assessment of the defect. Complaints, including the elimination of defects, must be unnecessarily delayed, no later than 30 days from the date of the complaint, unless the seller agrees with the consumer on a longer period.  Vain deadlines are considered a substantial breach of contract.